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Customer Support

Haru - Prenatal Story & Diary

If you have any questions or issues while using the Haru app, please check the information below or contact us via email.

Frequently Asked Questions

Is my data sent to any external server?

No. All data is stored only on your device (locally) or in your personal iCloud account. The developer has no access to your data.

Will I lose my data if I switch devices?

If iCloud sync is enabled, your data will be available on your new device. Please check Settings > Apple ID > iCloud to make sure sync is turned on for the app.

Where are my voice recordings saved?

Voice recordings are saved in your device's local storage. They will be deleted if the app is removed, so please back up important recordings beforehand.

How do I delete all my data?

You can delete all data at any time through Settings > "Delete All Data" within the app. Uninstalling the app will also remove all data from your device.

How do I cancel my subscription?

Go to iPhone Settings > Apple ID > Subscriptions to manage or cancel your Haru subscription.

Contact Us

Email: wykim777@naver.com

To help us assist you faster, please include the following information:

We will respond within 1-2 business days.